Akbar Brothers (Pvt) Limited is seeking a highly motivated and well-organized individual for the ERP team. This is a challenging position in IT career which involves in the pre and post software implementation activities covering analysis, design, development, testing, implementation, training, documentation, diagnosing issues, performing bugfixes & maintenance, configuration and end user support. This role will be to mainly work in a team environment and provide support 10 end users via telephone/e-mail or visit- Work activity involves assessing the nature of the end users and resolving most support issues.
Responsibilities:
- Gather organization’s business requirement and prepare process flow documentation.
- Perform system implementation and configurations tasks assigned by the reporting officer.
- Create test plans for requirements, scenarios and build test datasets to perform testing.
- Carry out various test scenarios on software products to ensure that system satisfies all specifications and requirements.
- Support and guide end users on system functional matters to carry out their day-to -day activities.
- Assist for continuous improvement of the software implemented.
- Communicate effectively with end users and vendors on matters relates to both technical and functional.
- Prepare complete and detailed documentation for all issues encountered and provide regular status updates on outstanding issues.
- Develop customized reports to fulfill end user and management report requirements.
- Conduct frequent user trainings.
- Carryout other MIS related tasks assigned.
Qualifications & Skills:
- Applicants should hold a Diploma/Degree in Information Technology or in any other related stream
- Open to Interns/undergraduates
- Experience in System Implementation and Support on any Accounting Software/ERP environment will be added advantage
- Knowledge in SQL, PL/SQL, Crystal report development will be an added advantage
- Excellent communication (written and oral- English and Sinhala) are essential.
- Ability to handle multiple tasks and projects simultaneously.
If you meet the qualifications and are interested in joining our team, Please submit your CV along with contact information for two non-related referees within 07 days of this advertisement.
